Legal notice

VIRON

viron.ae | UAE Smart Tech

Cookie Policy

Effective Date: April 2026 | Last Updated: April 2026

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function correctly, improve user experience, and provide information to website owners. Similar technologies include web beacons, pixels, and local storage — references to "cookies" in this policy include all such technologies.

2. Why We Use Cookies

VIRON uses cookies and similar tracking technologies on viron.ae for the following purposes:

• To make our website function correctly (essential operations such as your shopping cart and checkout)

• To understand how visitors use our website so we can improve it

• To measure the performance of our advertising campaigns

• To show you relevant VIRON advertisements on other platforms after you visit our site

3. Types of Cookies We Use

Cookie Type	Purpose & Provider
Essential / Functional	Required for the website to operate. Includes Shopify session cookies that manage your cart, checkout, and login state. These cannot be disabled.
Analytics	Google Analytics 4 — helps us understand page views, traffic sources, user journeys, and site performance. Data is anonymised and aggregated.
Advertising / Tracking	Meta Pixel (Facebook / Instagram) — tracks conversions from our ads, enables retargeting, and measures campaign performance. Activated when you browse our site.
Preferences	Stores your language preference (Arabic / English) using localStorage. No personal data is transmitted.

4. Third-Party Cookies

Some cookies on our site are set by third-party services we use. These parties have their own privacy and cookie policies:

• Shopify Inc. — our e-commerce platform (shopify.com/legal/privacy)

• Google LLC — analytics and advertising (policies.google.com/privacy)

• Meta Platforms Inc. — social media advertising (facebook.com/policy.php)

• Tabby — BNPL payment service (tabby.ai/privacy-policy)

• Tamara — BNPL payment service (tamara.co/privacy-policy)

VIRON does not control third-party cookies and is not responsible for those parties' data practices.

5. Your Consent

In accordance with Federal Decree-Law No. 45 of 2021 on Personal Data Protection (UAE PDPL), we seek your consent before placing non-essential cookies on your device. When you first visit viron.ae, you will see a cookie consent banner that allows you to accept or decline non-essential cookies.

Essential cookies are always active as they are necessary for the website to function. You can withdraw or change your cookie preferences at any time by clearing your browser cookies and revisiting our site.

6. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies already stored on your device

• Block cookies from specific websites or all websites

• Set your browser to notify you when a cookie is being placed

Please note that disabling certain cookies may affect the functionality of our website — for example, your cart may not save correctly if essential cookies are blocked.

For guidance on managing cookies in your specific browser, visit:

• Google Chrome: support.google.com/chrome

• Safari: support.apple.com

• Firefox: support.mozilla.org

• Microsoft Edge: support.microsoft.com

7. Opt-Out of Advertising Tracking

To opt out of Meta's ad tracking, visit: facebook.com/adpreferences

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on at: tools.google.com/dlpage/gaoptout

8. Data Retention

Cookie data is retained for varying periods depending on the cookie type. Session cookies are deleted when you close your browser. Persistent cookies (such as those used by Google Analytics and Meta Pixel) may be stored for up to 24 months. You can delete cookies at any time via your browser settings.

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our practices. The "Last Updated" date at the top of this document will reflect any changes. We encourage you to review this policy periodically.

10. Contact Us

For any questions about our use of cookies or your data, please contact:

VIRON — Privacy & Data Enquiries

Email: support@viron.ae

WhatsApp: Available via viron.ae

Dubai, UAE — E-Trader Licensed

VIRON | viron.ae | Dubai, UAE

VIRON

viron.ae | UAE Smart Tech

Warranty Policy

Effective Date: April 2026 | Last Updated: April 2026

1. Overview

VIRON is a reseller of products manufactured by third-party brands including Xiaomi, Powerology, PORODO, Anker, UGREEN, TP-Link, Ruijie, and SpaceX (Starlink). We do not manufacture the products we sell. As such, warranty coverage is provided by the original manufacturer, not by VIRON.

This policy explains how warranty works, what is covered, and how to initiate a claim.

2. Manufacturer Warranty

Each product sold on viron.ae is covered by the manufacturer's warranty. Warranty periods and terms vary by brand and product category. As a general guide:

Brand	Typical Warranty Period
Xiaomi	12 months (manufacturer warranty)
Powerology	12 months (manufacturer warranty)
PORODO	12 months (manufacturer warranty)
Anker / UGREEN	12–18 months (varies by product)
TP-Link / Ruijie	12–24 months (varies by product)
Starlink accessories	Refer to SpaceX / Starlink warranty terms

Always check the product packaging or manufacturer's documentation included with your order for the specific warranty terms applicable to your product.

3. What Warranty Covers

Manufacturer warranties typically cover:

• Manufacturing defects in materials or workmanship

• Hardware failures under normal use conditions

• Components that stop functioning without physical damage or misuse

4. What Warranty Does Not Cover

Warranties typically do not cover:

• Physical damage caused by dropping, impact, or mishandling

• Damage caused by liquid exposure or environmental factors

• Normal wear and tear

• Damage from use with incompatible accessories or power sources

• Unauthorized repairs, modifications, or tampering

• Consumable parts such as batteries that degrade over time

• Products with removed or altered serial numbers

5. How to Make a Warranty Claim

If you believe your product has a manufacturing defect, follow these steps:

1. Contact VIRON at support@viron.ae or via WhatsApp with your order number and a description of the issue

2. We will provide you with the relevant manufacturer's UAE service center contact information and warranty claim process

3. You will then deal directly with the manufacturer's authorized service team for assessment and resolution

VIRON's role is to provide you with the correct manufacturer contact details and any supporting purchase documentation you may need (such as your invoice). We are not responsible for the outcome or timeline of manufacturer warranty assessments.

6. Warranty Claim Requirements

To successfully initiate a warranty claim, you will typically need:

• Proof of purchase — your VIRON order confirmation or VAT invoice

• The original product serial number (must be intact and unaltered)

• A clear description and evidence of the defect (photos or video recommended)

7. Out-of-Warranty Repairs

For products outside the warranty period, or for damage not covered by warranty, we recommend contacting the manufacturer's UAE service center directly for paid repair options. VIRON does not offer repair services.

8. Consumer Rights

This warranty policy does not limit your statutory rights under UAE Federal Law No. 15 of 2020 on Consumer Protection. If a product is found to be faulty at the time of delivery, please refer to our Refund & Returns Policy.

9. Contact Us

VIRON Customer Support